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Login You have 0 CEU(s) in your Shopping Cart Now In: Frequently Asked QuestionsWhat is an account? Do I need one?When you sign up at LongTermCareEducation.com, you must save your personal information in a secure account. This allows you to view your transcript, take courses, and view your course history. When you visit LongTermCareEducation.com again for future courses, you will not need to enter your personal information again.Why do I have to enter my credit card number again with each new purchase?For your security, the LongTermCareEducation.com website does not retain your credit card number after your order is complete even though you created an account. You will need to re-enter your credit card number for each new purchase.Where is my purchase history?Orders placed before July 26, 2007 are no longer available for on line viewing. However your transcript does remain complete. A record of all courses purchased on line, all quizzes completed, and all certificates issued remains in your transcript. Contact support@ltcedu.com if you need to obtain a copy of orders placed before July26, 2007.Why is it important to have just one account?Your email address is your user ID at LongTermCareEducation.com. Please do not try to create a new account with the same email address you have used to purchase before. Instead, enter your email address and the password you used when you created the account in the Returning Customer box. If you do not remember your password, click the link marked Forgot your password? Email it to me! and your password will be mailed to you at the email address you originally used to create the account. If you do not remember or no longer have access to the email address you used to create the account, contact support@ltcedu.comContact support@ltcedu.com with any further questions about creating and using your LongTermCareEducation.com account. I paid for a course. Now what do I do?Once you have paid for your course, visit your transcript. On the transcript page, you can download course materials and take the course exam. After the exam is complete, you can download your course certificate on the transcript within four hours. Click this link to visit your transcript.How do I get my course materials and take my exam?Your course materials and exam are available on the transcript page. Click this link to visit your transcript.How do I get my certificate of completion?After you have passed the course examination and written exam, your certificate will be available on the transcript page within four hours. Click this link to visit your transcript.I want to buy courses for multiple people.You must create a separate account for each person who will be taking courses, and buy their courses while logged into their account. If you buy courses for multiple people in one account, all certificates of completion will be issued in the name on the account. You can use the same credit card and billing information for as many students as you wish.Is my credit card information secure?LongTermCareEducation.com uses a secure server with 128-bit SSL encryption to provide maximum protection for your personal and credit card information.The Security Code is a three digit code printed on the back of your credit card. Often it appears after the last four digits of your credit card number. We ask for your security code to provide increased protection against unauthorized use of your card. For your security, the LongTermCareEducation.com website does not retain your credit card number after your order is complete. You will need to re-enter your credit card number for each new purchase. What if I leave this website in the middle of placing an order?If you leave the LongTermCareEducation.com website before clicking Complete Order, your credit card information is not retained. You will need to re-enter your credit card number if you return to the site to place your order.Contact support@ltcedu.com with any further questions about using your credit card at LongTermCareEducation.com. What is the credit card security code?The Security Code, or CVV2, is a three digit code printed on the back of your credit card. Often it appears after the last four digits of your credit card number. We ask for your security code to provide increased protection against unauthorized use of your card.Contact support@ltcedu.com with any further questions about using your credit card at LongTermCareEducation.com. I did not get an email receipt for my purchase.Some internet service providers (such as Earthlink) have spam protection to blocks all email except from pre-approved senders. If you use Earthlink or another ISP with similar spam protection, you must set your spam blocker to allow email from orders@ltcedu.com If you do not make this change, you will not receive the email confirmation of your purchase, which includes download instructions for your course materials.Contact support@ltcedu.com with any further questions about LongTermCareEducation.com. Error Message: That E-mail Address is Already Used By Another CustomerWhen you place an order at LongTermCareEducation.com, your personal information is saved in a customer secure account.Your email address is your user ID at LongTermCareEducation.com. If you create an accout with a previous order, and then later try to create a new account with the same email address, you will see the error message that e-mail address is already used by another customer. If this happens, you have 2 options:
Contact support@ltcedu.com with any further questions about creating and using your LongTermCareEducation.com account. |
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